Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Orders placed after 2:00 PM will be processed the next business day.
During peak seasons or promotions, processing times may be slightly extended.

You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days
International Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, weather, customs processing, or other unforeseen circumstances.

3. Free Shipping

We offer free standard shipping on orders over $75 (before taxes and discounts).

Free shipping promotions apply automatically at checkout when eligible.

4. International Shipping

We currently ship to select international destinations.

Please note:

Customers are responsible for customs duties, taxes, and import fees.
International delivery times may vary depending on customs clearance.
We are not responsible for delays caused by customs authorities.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update after shipment.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package is marked delivered but cannot be found:

Check with neighbors or household members
Contact your local carrier
Reach out to us — we will assist you in filing a claim

7. Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at contact@catssentials.com.

8. Delays

While we strive to meet all estimated delivery times, we cannot guarantee carrier timelines. We are not liable for shipping delays once the order has been handed over to the carrier.